cg999 Privacy Policy Your Information Protection Commitment

1. Introduction and Purpose

cg999 ("we", "our", or "platform") is an online casino and betting platform in Bangladesh. We take the privacy of our users' personal information very seriously. The purpose of this privacy policy is to clearly inform you what kind of information we collect, how we use it, when we share it with third parties, and what steps we take to protect your information.

By registering on the cg999 platform, creating an account, or using any of our services, you are agreeing to the terms of this privacy policy. If you have any objection to any part of this policy, please refrain from using our services and contact us.

2. Information We Collect

cg999 collects various types of information as needed to provide its services. This information can be divided in the following ways:

2.1 Information You Provide Directly

When you register on cg999 or create an account, the information you voluntarily provide includes:

Full name and username
Email address
Date of birth (for age verification — only users aged 21 and above may register)
Residential address
National ID card or passport details (for identity verification)
Payment information (bKash, Nagad, Rocket, or bank account number)

2.2 Automatically Collected Information

When you use the cg999 platform, we automatically collect certain technical information:

IP address and device identifier information
Browser and operating system information
Time and date of access to the platform
Information about pages viewed and browsing behaviour
Session duration and features used
Information collected through cookies and similar tracking technologies

2.3 Transaction Information

To manage financial transactions, we store the following information:

Deposit and withdrawal history
Betting history and results
Bonus usage and promotional benefit details
Account balance and transaction amounts

3. Purposes of Using Information

cg999 uses collected information for the following purposes:

Account management: To create, verify, and manage your account.
Identity verification: To confirm your age and identity (KYC process).
Payment processing: To complete deposits and withdrawals smoothly.
Customer service: To resolve your complaints, questions, and requests.
Security and fraud prevention: To detect and prevent fraudulent activity.
Promoting responsible gaming: To identify gambling problems and provide necessary support.
Service improvement: To improve the platform experience and develop new features.
Communication: To send relevant updates, offers, and notifications (only with your consent).

4. Sharing Information with Third Parties

cg999 does not sell or rent your personal information. However, we may share information in certain circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and other technical services. These partners will only receive the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

If it is necessary to provide information pursuant to an order from a legal authority or regulatory body, we are obliged to comply with applicable law. In such circumstances we will try to notify you to the extent possible, unless legal restrictions prevent us from doing so.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such circumstances we will give users advance notice, and the new owner will be required to comply with the terms of this privacy policy.

5. Data Security Measures

cg999 has adopted industry-standard technical and organisational measures to protect your information:

SSL encryption: All data transmissions are secured using SSL/TLS technology.
Encrypted storage: Sensitive information that is stored is kept encrypted.
Access control: Only authorised staff may access the information they need.
Regular security audits: Our systems undergo regular security reviews.
Firewall and anti-fraud systems: Continuous monitoring systems remain active at all times.
Secure payment gateway: Financial transactions are processed with the highest level of security.

Please stay cautious on your end as well to ensure complete security. Never share your password with anyone, and if you detect any suspicious activity, notify our support team immediately.

6. Cookie Policy

The cg999 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They maintain your login session, handle security verification, and ensure core functionality. Disabling these cookies will prevent the platform from working properly.

6.2 Analytical Cookies

These cookies help us understand how users are using the platform. We use this information to improve the quality of our services. These cookies collect entirely anonymous data.

6.3 Preference Cookies

These cookies remember your preferences such as language settings or display preferences, so you do not have to re-configure them each time you visit.

7. Your Rights

You have the following rights over your personal information:

Right of access: You have the right to know what information we hold about you.
Right to rectification: If any of your information is incorrect, you may request that it be corrected.
Right to erasure: In certain circumstances you may request that your personal information be deleted.
Right to restrict processing: You may request that the processing of your information be restricted if you wish.
Right to opt out of marketing communications: You have the right to opt out of promotional communications at any time.
Right to lodge a complaint: If you have a complaint about our data-processing practices, please contact us.

To exercise these rights or for any questions, contact our support team via 24/7 live chat or email us at: [email protected]

8. Data Retention Period

cg999 retains your personal information for as long as necessary. Generally:

Account-related information is retained for as long as the account remains active.
Even after an account is closed, certain information is retained for a defined period to meet legal obligations.
Records of financial transactions are retained to fulfil accounting and legal requirements.
Information relevant to responsible gaming purposes may be retained for an extended period.

Once the retention period ends, information is securely deleted or anonymised.

9. Protection of Minors

cg999 strictly prohibits access by anyone under the age of 21. We do not knowingly collect any information from minors. If we believe we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you suspect that a minor is using cg999, please contact us without delay.

10. Changes to This Policy

cg999 may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or via a notice on the platform.

Continued use of the platform after an update will be considered acceptance of the revised policy. We recommend that you visit this page regularly and stay informed about the latest version of the policy.

11. Contact

For any questions, comments, or requests regarding your information under this privacy policy, please contact us:

Email: [email protected]
Live chat: Support available in Bengali 24/7

Our privacy team will do their best to respond to your request as quickly as possible after receiving it.

For more information, see our Terms and Conditions and Responsible Gaming pages.